CLIENT SERVICES
SHIPPING & RETURNS

Enjoy complimentary shipping on all orders within the continental U.S. — including Alaska, Hawaii and Puerto Rico.

Shipping Times & Rates

We are able to accept online orders to shipping addresses within the United States, and internationally (See International Shipping). For each address within the United States, the following charges apply:

Ground Shipping: $0

Please allow 4-5 business days. Items ordered together may not always ship together.

Next-day delivery: $30 without signature confirmation or $35 with signature confirmation.

Orders placed before 2PM PST Monday - Thursday will be delivered on the following day. Orders placed on Friday before 2PM PST will be delivered Monday. If you require Saturday delivery, please call Customer Service to confirm. Sunday and holiday delivery is not available. Next-day delivery is not offered for order weights of 30 Pounds ( lbs ) and above.

More Information on Complimentary Shipping:
  • Free shipping promotion excludes Grand Parade Wholesale accounts.
  • Sales taxes do not count toward the total amount.
  • Complimentary shipping is only available for orders placed on the U.S. website for domestic delivery.
Return Policy

Grand Parade offers complimentary shipping for non-food items that you’d like to return. Simply use the return label if enclosed in your delivery, or visit this page to print a return label. Then drop off your package at the nearest USPS, UPS or FedEx location. If you have any questions, please contact Customer Service at 510 730 0447. View Customer Service Hours

Non-food items are accepted for credit or exchange in the U.S. if returned in sellable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Coffee orders both roasted and unroasted cannot be returned due to health codes - Please contact us with any issues.

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.