At Grand Parade, our goal is to provide our guests with impeccable service, the highest quality goods, and of course, delicious coffee. We want you to be happy with your Grand Paradé experience, so we strive to make sure our return policies reflect.
Coffee is perishable and our coffees are roasted to order, therefore we are unable to accept returns on coffee. If there was an error with your order, please contact us at email@example.com within 30 days of your purchase. If you are dissatisfied with your coffee, our expert Customer Care members will help you find a replacement bag within 30 days of your order date.
BREWING EQUIPMENT & DRINKWARE
We want your brewing equipment and drinkware to be functioning well. For all returns and exchanges, please contact us within 30 days of your purchase. All returned merchandise must be unused with all packaging contents with proof of purchase attached. For issues with brew gear occurring after 30 days, please reach out to the manufacturer directly or email us at firstname.lastname@example.org.
MISSING & DAMAGED ITEMS
If you notice your shipment is missing, contact us immediately. We will mail out a replacement as soon as possible, if the item is still available. For damaged shipments, contact us within 7 days and we will send a replacement as soon as possible, fig the item is still available. If possible, please share a photo of the damaged item and box.
Please contact us with 24 hours before your coffee subscription is processed to cancel, change your address, or request any changes to your regular order.
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